Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item.
Only defective units are eligible for a return, your laptop must be in the same condition that you received it.
To complete your return, we require a proof of purchase.
Refunds (if applicable)
If the item you have bought turns out to be faulty and can’t be repaired, or needed more repair, then firstly the replacement shall be offered to you for the same unit and if that is not possible (due to unavailability) then a full refund shall be offered which could either be in the form of credit note or cash refund depending upon the product you are purchasing or your prior agreement with customer service agent.
To return your product, AED 30 will be charged directly payable to courier service.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.